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Trevlac
maintains a website that contains general information about our company and its
products as well as a Client Area. The Client Area gives customers access to
handouts on a number of topics from training to helpful tips to step-by-step
instructions. Report formats created in Crystal Reports are available on the
website and, once downloaded, can be imported directly into the program. Users
can download the latest version of the Online Help which acts as the program's
Instruction Manual. Program updates can also be downloaded at your convenience
and these updates will automatically provide you with the most recent
revision.
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Version 7 uses the Online Help to provide written text for instruction on how
to use the program's features. The Online Help is an invaluable tool in
assisting users to understand the program.
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Trevlac
strives to offer the best possible support for its products by providing 800
line phone-in support for up to 9.5 hours per day. Our support staff use
special software to keep track of support questions so that they can provide
correct answers quickly. All support staff check their email every 5 minutes.
Our support staff are strategically placed across the country to provide onsite
training when necessary at a minimum cost.
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Our training staff can setup a GoToMeeting session which is an Internet-based
training/meeting vehicle. Once we have setup a session, an invitation email is
automatically generated and sent to the customers who would like to attend the
training session. At the predetermined time, our staff member and the training
attendees log into the GoToMeeting website to being the session. A telephone is
used to provide audio contact with our trainer and it can be a speakerphone for
larger audiences. The attendees can see our trainer's computer screen in real-time
on their own screen or a video projector can be used. This is a very cost effective
method of receiving training - i.e. no travel or accommodation costs and training
can be done in segments as short as a half hour. There is an hourly charge for this
training
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Schools/Districts have the option of scheduling our trainers to provide onsite training.
A minimum of a half day is required for these sessions and customers are charged a daily
rate plus expenses.
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